911 Tech Support has been servicing home and small business customers since 2007 (formerly Rhode Island PC).   We offer FREE DIAGNOSIS on all computers, with upfront quotes before any work is performed. All repairs in shop are FLAT RATE, not by the hour..so there are no surprises. Most work is completed within 24 hours. If a repair requires replacement parts, repairs are generally completed within 3 to 4 business days-faster if overnight shipping is desired at an additional cost. All replacement parts are NEW and sold at my cost. Never an upcharge on replacement parts. I utilize my wholesale suppliers whenever possible to save you money.

We do stock some used and tested replacement parts at significant savings, however we will only warranty replacement parts for 30 days. We prefer to use new parts which generally carry manufacturer warranties.

All virus removal services are guaranteed for 30 days. We take all viruses seriously, and use every means possible to ensure your system is clean when you pick it up. On rare occasions, we may miss something as new viruses get more and more complex. If the virus re-occurs within 30 days, bring the system back for a free follow-up.

All repairs are 100 Percent guaranteed for 30 days after service. If for any reason you are not satisfied with our service, we will refund 100 percent of the labor charge on your repair. Any defective NEW parts are covered by their respective manufacturer’s warranty (generally 30 days on most parts, New Hard Drives are usually 1 to 2 years.) Note: most warranties cover only mechanical failure, not from misuse or accidental breakage by the end user.

Your Data is always handled SECURELY and CONFIDENTIALLY. Any and all personal data that is locally backed up in our shop as required for certain repairs is purged and wiped using government standard DoD 5220.22M data erasure standards. We will NEVER share your data with anyone.

We service every major manufacturer of personal computers and even custom built computers. We have extensive experience with every version of Windows Operating Systems from Windows 3.1 to Windows 10, MS Server, MS Point of Sale POS, MS Embedded OS, MS Office Products, and common major software companies.